Privacy Policy

Last Updated: [Insert Date]

Priswa Jewells ("we" or "us") operates www.priswa.co.in. This Privacy Policy explains how we collect, use, share, and protect the personal information of visitors and customers ("you") who use our Site to browse or purchase products.

This Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"), and the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 (together, the "DPDP Law"), as applicable in India.

By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

We collect the following categories of personal information:

a) Information you provide directly:

• Full name

• Shipping and billing address

• Email address

• Phone/contact number

• Account login credentials (if you create an account)

• Order history and product preferences

• Any information you provide when contacting customer support

b) Payment information:

• Billing details and payment method information (card details, UPI ID, net banking details, etc.)

• Note: We do not directly store full card numbers or CVV. Payments are processed through our third-party payment gateway partner(s) [Insert Payment Gateway Name(s), e.g., Razorpay/PayU/CCAvenue], who are PCI-DSS compliant. Please refer to their privacy policy for details on how they handle your payment data.

c) Information collected automatically:

• IP address, browser type, device type, operating system

• Pages visited, time spent on Site, referring/exit pages

• Cookies and similar tracking technologies (see Section 4)

• Data collected via Google Analytics or similar analytics tools

d) Marketing information:

• Email address and preferences for our marketing/newsletter list (only if you opt in)

2. How We Use Your Information

We use your personal information to:

1. Process and fulfil your orders, including payment processing, shipping, and delivery

2. Create and manage your account

3. Communicate with you about orders, shipping updates, and customer service

4. Send promotional emails, offers, and newsletters (only if you have opted in — you can unsubscribe at any time)

5. Improve our Website, products, and customer experience

6. Analyze Site usage and traffic patterns via analytics tools

7. Detect, prevent, and address fraud, security issues, or technical problems

8. Comply with legal obligations, including tax, accounting, and consumer protection laws

We process your data based on your consent (e.g., for marketing), for the performance of a contract (e.g., processing your order), and to comply with legal obligations.

3. Sharing of Your Information

We do not sell your personal information. We may share your information with:

• Payment gateways — to process transactions securely

• Shipping and logistics partners — to deliver your orders (name, address, and phone number are shared for this purpose)

• Analytics and marketing service providers (e.g., Google Analytics, email marketing platforms) — to understand Site usage and send communications

• IT service providers and hosting partners — who help operate our Site and store data

• Government or regulatory authorities — where required by law, court order, or to protect our legal rights

• Business transfer — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

All third parties we work with are required to handle your data in accordance with applicable data protection laws and only for the specific purposes we've engaged them for.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in and remember your cart

• Understand how visitors use our Site (via tools such as Google Analytics)

• Personalize content and show relevant offers

• Measure the effectiveness of our marketing campaigns

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site (e.g., cart or login features may not work properly).

[If you use a cookie consent banner/tool, describe it here, e.g.: "When you first visit our Site, you will be shown a cookie banner where you can accept or manage your cookie preferences."]

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfil the purposes described in this Policy

• Comply with legal, tax, and accounting requirements

• Resolve disputes and enforce our agreements

Once the purpose is fulfilled and retention is no longer required by law, we securely delete or anonymize your data.

6. Data Security

We implement reasonable security practices and procedures, including technical and organizational measures such as encryption (SSL/TLS), restricted access controls, and secure servers, to protect your personal information from unauthorized access, loss, misuse, or alteration.

However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under the Digital Personal Data Protection Act, 2023, as a Data Principal, you have the right to:

• Access a summary of the personal data we hold about you and the processing activities undertaken

• Correction and updating of your personal data

• Erasure of your personal data, once it is no longer necessary for the purpose it was collected, subject to legal retention requirements

• Withdraw consent at any time for processing based on consent (e.g., marketing emails) — this will not affect the lawfulness of processing carried out before withdrawal

• Grievance redressal — raise a complaint with us regarding the processing of your personal data (see Section 10)

• Nominate another individual to exercise these rights on your behalf in the event of death or incapacity

To exercise any of these rights, please contact us using the details in Section 11.

8. Children's Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children without verifiable parental/guardian consent. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

9. Cross-Border Data Transfer

Your information may be stored or processed on servers located outside India (for example, if we use cloud hosting or analytics providers based abroad). Where this occurs, we take steps to ensure your data continues to be protected in accordance with this Policy and applicable law.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, and the DPDP Act, 2023, the details of the Grievance Officer are provided below:

Name: [Insert Grievance Officer Name] Designation: [Insert Designation] Email: [Insert Email] Address: [Insert Registered Business Address] Response time: We will acknowledge your complaint and aim to resolve it within [30 days / as required by applicable law].

If you are not satisfied with our response, you may also have the right to file a complaint with the Data Protection Board of India.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Priswa Jewells

Email: priswastudio@gmail.com,

Phone: +918796309559

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Policy on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically.

13. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts at Delhi, India.